COVID-19 INFORMATION

Updated: July  2020

Guests showing signs of Covid-19 whilst staying at Stoney End Cottage are required to go for a test. The result of this test must be shown to the owner. If positive, then the guest must immediately leave if this is reasonably possible. If for any reason that it is not, and self isolation is required to take place at Stoney End Cottage, then all fees for all bookings affected by this self-isolation will be borne by the guest.

Updated: July  2020

The open spaces of The Yorkshire Dales National Park make Stoney End Cottage a perfect place to enjoy a safe break.  I  can’t wait to welcome guests back to the cottage  to enjoy this fabulous area.

It is important that I am able to provide a safe environment for you to enjoy your stay.  

Stoney End Cottage is a member of The Professional Association of Self Caterers, who have together with the AA, and other industry leaders and Trade Associations collaborated to develop a strict cleaning protocol for self-catering accommodation.

    

Accepting arrivals from 31st July

Flexible cancellation terms

During this difficult time if you are forced to cancel your holiday due to Government direction then you will be refunded in full at other times please see normal terms and conditions.  If you need to cancel your stay at Stoney End Cottage please contact me as soon as possible.

Risk Assessment

  • In line with the agreed guidelines we have conducted a detailed Risk Assessment to ensure the safety of our guests and staff.
  • We will continually review our Risk Assessment to take into account any changes in guidelines or legislation.
  • A copy of our current Risk Assessment is available on request.

 

Cleaning protocols

The cottage and the hot tub will be cleaned in line with the strict cleaning protocols for self catering accommodation with hot tubs. A copy of the check list is available on request.

I provide appropriate cleaning materials and disinfectants within the property for you to use during your stay. The cottage has a septic tank please do not use other cleaning agents other than the ones provided and do not use anti bacterial soaps.

Arrival and Departure

You will enjoy a no-touch check-in and check-out process.  All of the relevant access information will be sent to you in advance and you will be able to access your property without direct contact with me.  If you need anything during your stay I am just a phone call or email away.

I do like to personally welcome all guests to ensure that you are comfortable in the property and enjoying your stay; if we need to meet and speak with you it will be from a safe distance.

We will provide simple instructions for you to follow when you depart to help me prepare the property for the next guests.

If you test positive for Covid-19 or develop symptoms prior to your holiday or have been told to self isolate

If in the 14 days prior to your arrival date any of the following conditions are met then you must not travel and must remain in your own home.

  • You or a member of your party or your household tests positive for Covid-19.
  • You or a member of your party or your household are contacted by the NHS Test and Trace service and advised to self isolate.
  • You or a member of your party or your household has knowingly been in close contact with somebody who has tested positive, has been advised to self isolate or is displaying symptoms of Covid-19.

If you test positive or develop symptoms during your stay

If you or a member of your party develop Covid-19 symptoms during your stay you must inform us immediately. We will work with you to determine the appropriate course of action according to government advice at the time.