SELF CATERING TERMS & CONDITIONS
General Information, Booking and Hot Tub Terms and Conditions
Terms and Conditions Stoney End CottagePlease read our booking terms and conditions carefully before booking, as these booking conditions shall be deemed to have been accepted by you when you have paid a deposit or total for a property, whether via an online booking, by telephone or by completion of a booking form.1 The Contract Pamela Hague is the property owner and trades as Stoney End Cottage. The contract entered into is between the owner of the holiday accommodation and the holiday maker (The Hirer). The contract is only effective once the completed booking form and required payment has been received and written or email confirmation has been sent to the Hirer. The contract is subject to English Law. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. The contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email. The owners reserve the right to decline bookings at their discretion. The owners offer holidays based on accommodation only. We do not offer package holidays.2 Booking / Payment Method If bookings are made more than eight weeks before the holiday start date, a deposit of 30% of the total hire cost is payable. The outstanding balance is due eight weeks before the holiday start date (no reminder is sent). Alternatively, if the booking is made less than eight weeks before the holiday start date, the entire holiday cost should be paid to Stoney End Cottage with the completed booking form. We accept all major credit and debit cards except American Express. We do not accept payment by cheque.3 Cancellation The Hirer is advised to arrange holiday cancellation insurance to give protection in the event that the Hirer is unable, for any reason, to take up the holiday accommodation at the agreed time. The Hirer should notify the owners in writing the details of any cancellation immediately. For any cancellation before or after the arrival date, not only will the deposit be forfeited but also the balance of the holiday will be payable by the Hirer. The Owners reserve the right to pursue this claim plus any legal costs incurred. If the property can be re-let then an appropriate refund will be made, but the deposit is always non-refundable. Rarely, for reasons beyond the control of the owners we have to cancel or alter arrangements made for the Hirer, in this event we will contact you as soon as possible to endeavour to find alternative accommodation, or offer a full refund of monies paid to date. We will not accept consequential damages and liability is limited to a full refund of monies paid.4 Complaints Procedure If it is felt that there are reasonable grounds for complaint about your holiday accommodation we must be contacted immediately so that appropriate action can be taken during your stay. No such matters can be dealt with upon departure or after your return home.5 Liability The holiday accommodation owners accept no responsibility for any damage or injury caused by use of the accommodation and any amenities and such use is at the Hirer's own risk. The details and prices in the brochure/website may be subject to change. The information given in the brochure and on our web site is believed to be correct and true at the time of going to press. The Owners cannot be held responsible for (and cannot accept liability for) issues outside their reasonable control such as breakdown of domestic appliances, plumbing, electrical problems, structural repairs, non-working Wi-fi, poor TV reception, invasion of pests, infestations or damage caused by exceptional weather conditions, or by noise and disturbance resulting from nearby building works, noisy neighbours or local events etc.6 Representation Whilst every effort is made to ensure the accuracy of the information given either orally or written and all such representations are made in good faith, no such representations will create any liability on the part of the Owners.7 Occupancy It is not permitted to exceed the maximum occupancy (stated in brochure & web site) for each cottage, this will invalidate the holiday accommodation owner’s property insurance. You must not hold events, such as parties, celebrations or meetings at the property without the prior consent of the owners. You should advise us of the party size at point of booking and any changes prior to arrival.8 Guests Undertakings On booking a cottage you become responsible for all members of your party and you all agree to keep the cottage clean and tidy; not to commit or allow any of your party to commit any act which breaks the law; not to use the property for any commercial or illegal purpose; not to sublet the property as a whole or any part thereof or otherwise allow anyone to stay whom we have not previously accepted and informed the owner as being part of your party; not to behave in an anti-social manner, breach the peace or otherwise act in a way which may disrupt, affect the enjoyment of or cause nuisance to any others particularly the occupants of the neighbouring properties. We do not accept bookings from Stag or Hen Parties.9 No Smoking Smoking is not permitted inside any of our properties.10 Dogs/Pets One or two small dogs are allowed in the cottage a small cost applies.11 Bed Linen and Towels Bed linen, towels tea towels and oven gloves are provided. Bedding is not provided for cots and travel cots. If you are staying in a property for 2 weeks or more, clean bed linen and towels can be provided weekly on request.12 Fuel Electricity and Coal are included in the rental.13 Refuse Collection Please check the guest information for details of re-cycling points, collection dates etc.14 Lost property We regret that we cannot accept responsibility for any lost property left behind at the end of your stay. Please contact us ASAP describing what was left and where you expect it to be found and we will try to locate it collect, package & post back to you. There is an administrative charge of £10 for this, plus the postage.15 Arrivals and Departures Cottages will be available after 4pm on day of arrival and must be vacated by 10am on day of departure. Please do not arrive early, or depart late (unless previously arranged), as time is needed to thoroughly prepare the property between lets. The accommodation must be left in the clean and tidy condition in which it was found, locked and the keys must be returned to the collection point.16 Access You must allow the Owner or Owners representative (including workmen) access to the property at any reasonable time during your occupation of the property (except in cases of emergency or where a problem needs remedying quickly and you cannot be contacted in time - in these situations the Owner is entitled to enter the property at any time without giving you prior notice). The accommodation owner or their agent reserves the right to regain possession of the property in the event of a major breach of these terms and conditions. In this case all payments made will be forfeited and we would not be legally responsible to you as a result of this situation.17 Statutory Rights These conditions do not affect your statutory rights as a consumer.Hot Tub Safety Document. To ensure the safe and enjoyable use of the hot tub we request that you read through and adhere to the rules of this safety document.Ø During pregnancy soaking in hot tub may cause damage to your baby so contact your doctor for advice before entering the water. Ø Persons with heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their doctor. Ø People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub because of the possibility of spreading infection. Ø Parents are advised that the hot tubs are not suitable for children under the age of four. Ø Parents are to warn children not to allow water in their mouths as this can cause infection and illness. Ø The heat of the hot tub water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness. Ø Never use the hot tub while using or after using narcotics or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure. Ø At 39-40oC limit your time in the hot tub to a maximum of 20 minutes as extending this time can affect your inner organs and cause fever-like conditions. At 36-37oC this time can be extended up to 1 hour. Ø Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc which reduce the effectiveness of the spa sanitizer which disinfects the water. Ø Do not immerse your head in the hot tub water. This increases the risk of infection and can heighten the dangers of drowning due to suction below the water line. Ø Never allow children to use the spa or hot tub unsupervised and when not in use make sure the cover is on, secured. Ø Never use the hot tub alone. Ø Avoid using the hot tub immediately after a heavy meal.Ø Take care when entering and leaving the hot tub. When leaving the hot tub leg muscles may be relaxed enough to make you unsteady. Ø Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate. Ø Never use glass near/in the hot tub as broken glass can cause a risk to people in barefoot and is very difficult to see within the hot tub water. Ø Take care on any decking by the hot tub as water from the tub can cause it to be slippery. Ø Do not use any electrical appliances near/in the hot tub. Ø If any allergic reaction occurs leave the hot tub and rinse off in the shower. If the reaction persists seek medical help. Ø If any fault or damage occurs with the hot tub please contact owners at the earliest convenient moment. Ø Do not turn hot tub isolation switch off as the hot tubs power needs to be turned on to carry out the cleaning cycles Ø Ensure no contaminants ie. bubble bath, alcohol, oils etc are placed in the water as this can upset the chemical balance of the water and can result in allergic reactions.Note to Parents and Hot Tub Users It is your responsibility to enforce these rules of safety for the hot tub.IMPORTANT: Any hot tub that needs to be shut down due to misuse will incur a £50 charge to refill it.PARENTS: The life and health of you, your family and friends are important. Please practice safety and supervise your hot tub.