Self-Catering General Information, Terms and Conditions
What is included in the price?
- Provision of all bedding (duvets and pillows) linen, towels
(2 per person) and 2 tea towels.
- All heating costs including fuel for open fires where applicable.
- All electricity.
How to make a booking.
When you have chosen your cottage please telephone 01969 650652
(+44 1969 650652 from outside the UK) to check availability and
make a booking and then proceed as shown below, or check and book online from
the links on the individual cottage page. Telephone bookings are accepted only on the basis of these terms and conditions.
For Bookings more than 6 weeks ahead
We require a deposit of £100 per week or per short break at the time of booking by debit or credit card.
Payment of the balance is due six weeks before the start of your
holiday and this should be paid by the due date by telephone or online.We are able to take the final balance on or after the due date if agreed at the time of booking. We do not accept payment by cheque unless by prior arrangement. We do
not send out reminders. Receipt of all payments will be acknowledged
and non-payment of balances by the due date will be regarded as
a cancellation. Please see items 1 and 2 of terms and
conditions below.
For Bookings less than 6 weeks ahead
Full payment is due by debit or credit card at the time of booking.
Receipt of all payments will be acknowledged.
Credit Cards
For your convenience we accept most major credit cards and make no extra charge.
Arrival and Departure
Please arrive after 3pm and depart by 10am on the day of departure.
Finding your cottage
Upon receipt of your final payment we will forward details of
key collection and include directions.
Pets
Pets are allowed by prior arrangement in all our cottages at an additional cost of £15 per pet per stay.
In the interest of owners and future guests please observe the following:
- Keep pets off all furniture.
- Do not permit your pet to enter bedrooms.
- Do not leave your pet unattended (unless caged)
Please ensure that you remove all evidence of your pet from house and garden before leaving.
If there is evidence of your pet inside or outside the cottage we reserve the right to make a cleaning charge of £30 per cottage per stay.
Terms and Conditions
- Payment of a deposit constitutes a binding
contract and the holidaymaker is liable for the full charge.
- In the event of cancellation made 6 weeks before arrival we will endeavour to re-let the property
and if successful make a refund of monies paid less £100
per week per cottage, plus any costs incurred. Cancellations made within the 6 week period prior to arrival remain liable for full payment. Holidays are not transferable. We strongly recommend
Holiday Cancellation Insurance.
- The Holiday maker is responsible for the Holiday accommodation
and its equipment during the period of their stay. All equipment,
utensils etc must be left in a clean condition and the accommodation
left in the same state of cleanliness and general order in which
it was found. The Holiday maker undertakes to report and pay for
any damage incurred during their occupancy. Fair wear and tear
excepted. In certain circumstances we may request a good housekeeping bond of £100 per cottage which will be rrefunded within two weeks of the end of your holiday provided no damage has been incurred. We will advise you by e mail or letter if this bond applies to your group.
- The number of persons using the Holiday accommodation (except
for babies in cots where applicable) shall not exceed the maximum
number stated in the individual cottage details unless previously arranged. The Hot Tub at Stoney End Cottage is for the exclusive use of guests renting that cottage. Cots
are deemed suitable for babies up to 24 months. The property owner
is entitled to refuse admission to any persons or animal not declared
on the Booking Form or agreed in writing at an earlier date.
- The property owner or his representative shall be allowed access
at any reasonable time during holiday occupancy.
- Cancellation by owners or company due to cottage becoming unavailable eg flood damage etc
We do not expect to make any changes to your booking but occasionally changes do occur during and after bookings have been confirmed and occasionally confirmed bookings have to be cancelled.
Most changes are minor but can be significant by which for the purposes of these conditions we mean a change of accommodation to that of a lower standard or a change of area. We will offer you either: cancelling and receiving a full refund of all monies paid to us or: acceptance of the significant change or: purchasing alternative arrangements from us of a similar type and standard in a similar location at a similar time of year if available.
If the alternative is less expensive than the original we will refund the price difference, if more expensive, we will ask you to pay the price difference. You must tell us as quickly as possible which option you wish to take. The options are not available in respect of minor changes.
Our liability is limited to the above options and if the cancellation occurs due to unusual or unforeseeable circumstances beyond our control the consequences of which we could not have avoided even with all due care.
Compensation will not be paid for minor changes or significant changes or cancellations prior to departure.
- Complaints: If you are not entirely satisfied with your cottage
please contact Stoney End Holidays immediately and every effort
will be made to make right any problem. Complaints not reported
during occupancy cannot be investigated at a later date.
We reserve the right to change any of the above terms and conditions
and general information at any time without notice.
