Self-Catering General Information, Terms and Conditions

What is included in the price?

How to make a booking.

When you have chosen your cottage please telephone 01969 650652 (+44 1969 650652 from outside the UK) to check availability and make a booking and then proceed as shown below, or book online from the link on the individual cottage page.

For Bookings more than 4 weeks ahead by Telephone

We require a deposit of £100 at the time of booking by debit or credit card.

Payment of the balance is due four weeks before the start of your holiday and this should be paid by the due date. We do not send out reminders. Receipt of all payments will be acknowledged and non-payment of balances by the due date will be regarded as a cancellation. Please see item 1 of terms and conditions below.

For Bookings less than 4 weeks ahead

Full payment is due by debit or credit card at the time of booking. Receipt of all payments will be acknowledged.

Credit Cards

For your convenience we accept most major credit cards and make no extra charge.

Arrival and Departure

Please arrive after 3pm and depart by 10am on the day of departure.

Finding your cottage

Upon receipt of your final payment we will forward details of how to contact us and include directions.

Pets

Pets are allowed by prior arrangement in all our cottages at an additional cost of £10 per pet per stay.

In the interest of owners and future guests please observe the following:

Please ensure that you remove all evidence of your pet from house and garden before leaving.

If there is evidence of your pet inside or outside the cottage we reserve the right to make a cleaning charge of £30 per cottage per stay.

Terms and Conditions

  1. Payment of a deposit constitutes a binding contract and the holidaymaker is liable for the full charge.
  2. In the event of cancellation made 4 weeks before arrival we will endeavour to re-let the property and if successful make a refund of monies paid less £100 per week per cottage, plus any costs incurred. Cancellations made within the 4 week period prior to arrival remain liable for full payment. Holidays are not transferable. We strongly recommend Holiday Cancellation Insurance.
  3. The Holiday maker is responsible for the Holiday accommodation and its equipment during the period of their stay. All equipment, utensils etc must be left in a clean condition and the accommodation left in the same state of cleanliness and general order in which it was found. The Holiday maker undertakes to report and pay for any damage incurred during their occupancy. Fair wear and tear excepted. In certain circumstances we may request a good housekeeping bond of £100 per cottage in cheque form which will be returned uncashed within two weeks of the end of your holiday provided no damage has been incurred. We will advise you by letter if this bond applies to your group.
  4. The number of persons using the Holiday accommodation (except for babies in cots where applicable) shall not exceed the maximum number stated in this brochure unless previously arranged. Cots are deemed suitable for babies up to 24 months. The property owner is entitled to refuse admission to any persons or animal not declared on the Booking Form or agreed in writing at an earlier date.
  5. The property owner or his representative shall be allowed access at any reasonable time during holiday occupancy.
  6. CANCELLATION OR CHANGES TO YOUR BOOKING BY THE OWNER OR COMPANY
    We do not expect to make any changes to your booking but occasionally changes do occur during and after bookings have been confirmed and occasionally confirmed bookings have to be cancelled.
    Most changes are minor but can be significant by which for the purposes of these conditions we mean a change of accommodation to that of a lower standard or a change of area. We will offer you either: cancelling and receiving a full refund of all monies paid to us or: acceptance of the significant change or: purchasing alternative arrangements from us of a similar type and standard in a similar location at a similar time of year if available.
    If the alternative is less expensive than the original we will refund the price difference, if more expensive, we will ask you to pay the price difference. You must tell us as quickly as possible which option you wish to take. The options are not available in respect of minor changes.
    Our liability is limited to the above options and if the cancellation occurs due to unusual or unforeseeable circumstances beyond our control the consequences of which we could not have avoided even with all due care.
    Compensation will not be paid for minor changes or significant changes or cancellations prior to departure.
  7. Complaints: If you are not entirely satisfied with your cottage please contact Stoney End Holidays immediately and every effort will be made to make right any problem. Complaints not reported during occupancy cannot be investigated at a later date.

We reserve the right to change any of the above terms and conditions and general information at any time without notice.